Responsible Gambling

We are committed to safer gambling and to helping players keep their play controlled and enjoyable. We put player safety first and provide practical tools and clear guidance so you can manage spending, set healthy limits, and get support if gambling stops being fun. Below you will find the options available and practical advice on staying in control.

Our player protection principles

We take a proactive approach to player protection. We monitor account activity for signs of risk, respect requests for limits or account restrictions, and act quickly on reports of potential problem gambling. Our goal is to provide a safe environment where play is controlled and voluntary at all times.

Activity-control tools

You can use our dedicated Responsible Gambling area to control how you play. Available tools include deposit limits, loss limits, session time limits, reality checks, and temporary account blocks. Most controls are adjustable from your account, and our support team can help set or reset limits on request.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you can add to your account. Limits take effect immediately or after a short processing period, depending on the chosen level. You can lower limits at any time; increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits help cap net losses over selected timeframes. You can choose a limit that suits your budget and stop automatic play once that limit is reached. Loss limits work alongside deposit limits to give you layered protection.

Time limits and session controls

Use session time limits and reality checks to manage how long you play. You can set a maximum session length and receive regular reminders during play. If you prefer a break, temporary account pauses and cooling-off periods are available.

Self-exclusion

If you need a longer break, you can self-exclude for a period that suits you. Self-exclusion blocks access to your account and can be applied for short or extended periods. To start self-exclusion, visit Account - Responsible Gambling or contact support at [email protected].

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than you can afford, hiding gambling activity, borrowing to gamble, difficulty stopping, or gambling affecting work and relationships. If you notice any of these, consider using our tools or seeking support.

Tips for maintaining control

Practical steps include setting strict deposit and loss limits, scheduling regular breaks, never gambling with money needed for essentials, avoiding large single deposits, and turning off autoplay. Talk to a trusted friend or family member if you are concerned about your behaviour.

Professional help and support organisations

If you need professional support, consider reputable UK services such as GamCare, GambleAware, the National Gambling Helpline, or NHS gambling support. These organisations offer confidential advice, self-help tools, counselling, and referral options. If you need help setting limits or self-excluding, contact our support team at [email protected].