Support is available to help with questions about promotions, account-related issues, technical concerns and general feedback. Choose the contact channel that suits your enquiry and include your account username where relevant, but never share your password or full card details. For a withdrawal query, the transaction date and amount may help explain the issue. If something is not working as expected, include your device and browser details so the team has a clearer starting point.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone number | +44 20 7946 0837 |
| Working hours | Monday to Friday, 09:00 to 18:00 UK time |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any case that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing accurate information helps us process your request faster and reduces delays in verification or resolution.
Contact Form
Response Time
Most support inquiries are answered within one business day. If your request involves a withdrawal, account verification or a payment review, it may take longer depending on the details. Include your account information and a clear description of the issue when you get in touch, so the support team can review your request without unnecessary back-and-forth.
Feedback
Have a suggestion or idea for improving the website? We’d love to hear from you. Share your feedback about the games, promotions, navigation, or any part of your experience. Our team reviews every message carefully and uses your comments to help improve the service and make the site easier and more enjoyable to use.